Our standard check-in time is 3 pm and check-out out is 12 noon. Early check-ins and late check-outs are subject to availability.

If rooms are not available for early check-in or late check-out, you are welcome to use the hotel facilities. Have breakfast, use the swimming pool, fitness center, sauna or steam room. Avail promotional rates at the Spa.

You can reach us within a 21-minute drive from Zurich Airport (14.2 km).

Yes, we offer airport transfer services. 

Yes, you will need to let us know if you require an airport/hotel transfer.

Yes, complimentary valet parking is available for guests using the hotel facilities. For guests staying over 24 hours, the parking cost will be of CHF 30 per day.

At check-in you will be required to pay a pre-authorisation via credit card or cash deposit of CHF 100 per room, per night. This is held for any incidental charges like restaurant dining, beverages or telephone charges which you may charge to your room during your stay. 

If there is no outstanding balance at the time of your departure, the full amount of security deposit will be refunded to you.

Via Credit Card

The credit card must be under the name of the guest who has made the booking unless you have  arranged with the property prior to arrival. While checking-in, you will be asked for your credit card and our staff will request an authorisation for the available money. No amount will be deducted from your credit card during the process (unless otherwise advised by the reservation staff).

Via Cash

While checking-in at the resort, you will be requested to pay the full amount of your entire stay (less the deposit already paid), upfront. If we do not find any outstanding charges at the time of check-out, the security deposit will be returned to you in full.

NOTE FOR ALL GUESTS

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

Pets may accompany you during your stay with us for a fee of CHF40 per pet, per night.

Allow us to take care of your stay with us from start to finish through our dedicated concierge service. Our concierge can arrange table bookings, transportation - including airport transfers - and other special requirements.

Smart casual, business attire, national dress. Swimwear is appropriate around the swimming pool and spa area

Swiss Francs (CHF)

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room.

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

We have no loud music policy post 10 pm. We would request you to please refrain from playing loud music in or outside your room after 10 pm to avoid inconvenience to other guests and residences.

Speakers whether small or big are not allowed to be carried to any room category. The same can be stored under storage at bell desk.

Smoking inside any room category is strictly not permissible.

An ashtray is provided should you wish to smoke outside on your balcony / terrace.

This policy is strictly enforced, any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of CHF 300 (minimum charge).

All items in the room are available for purchase. Should any item be taken from the room on departure or anything found damaged, the price of the item will be charged to the credit card on file.

For guests visiting our restaurants, bars, and club, a parking fee of CHF 10 will be charged for every 3 hours of parking. Additionally, if you plan to park for the entire day, a fee of CHF 30 will apply. In case parking availability at FIVE Zurich is limited, especially during weekends, you can explore alternative parking options by clicking here

You can choose from our comfortable pillow menu range. Our pillows are microfibre-filled and hypoallergenic.

We offer a variety of different room types, including a range of Suites. You will get a bathtub and shower in all rooms and a separate living room is available in all suites.

This depends on the type of package you have selected. All Bed & Breakfast guests receive complimentary breakfast. Room Only guests will be charged for breakfast.

Yes, all rooms have fully stocked mini-bars. We call them refreshment centres which have been custom designed to complement the room interiors.

Extra beds are available on request at an additional charge of CHF 100 per bed per night

Yes, the entire property has fast Wi-Fi available.

Absolutely. Our guests have good network coverage throughout the hotel

All rooms feature a market-leading inbuilt, reliable electronic card lock, plus manual dead-locking system

Yes, in the city of Zurich can be found a representation of most countries either by embassy or consulates.

There is a 3.7% value-added tax room, per night + city tax of CHF 2.50 per person, per night