Frequently Asked Questions

GENERAL TOPICS

Can we check in prior to our booked timings and check out a bit late?

Our standard check-in time is 3 pm and check-out out is 12 noon. Early check-ins and late check-outs are subject to availability.

If rooms are not available for early check-in or late check-out, you are welcome to use the hotel facilities. Have breakfast, use the swimming pool, fitness center, sauna or steam room. Avail promotional rates at the Spa.

At what distance is the hotel from the airport?

You can reach us within a 21-minute drive from Zurich Airport (14.2 km).

Do you provide transportation facilities from the airport/hotel?

Yes, we offer airport transfer services. 

Is there a need to pre-book airport-to-hotel transportation?

Yes, you will need to let us know if you require an airport/hotel transfer.

Does the hotel provide parking?

Yes, complimentary valet parking is available for guests using the hotel facilities. For guests staying over 24 hours, the parking cost will be of CHF 40 per day.

Will I be required to pay a security deposit?

At check-in you will be required to pay a pre-authorisation via credit card or cash deposit of CHF 100 per room, per night. This is held for any incidental charges like restaurant dining, beverages or telephone charges which you may charge to your room during your stay. 

If there is no outstanding balance at the time of your departure, the full amount of security deposit will be refunded to you.

Via Credit Card

The credit card must be under the name of the guest who has made the booking unless you have  arranged with the property prior to arrival. While checking-in, you will be asked for your credit card and our staff will request an authorisation for the available money. No amount will be deducted from your credit card during the process (unless otherwise advised by the reservation staff).

Via Cash

While checking-in at the resort, you will be requested to pay the full amount of your entire stay (less the deposit already paid), upfront. If we do not find any outstanding charges at the time of check-out, the security deposit will be returned to you in full.

NOTE FOR ALL GUESTS

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

What is your pet policy?

Pets may accompany you during your stay with us for a fee of CHF 40 per pet, per night.

ON YOUR ARRIVAL

Do you provide a concierge service?

Allow us to take care of your stay with us from start to finish through our dedicated concierge service. Our concierge can arrange table bookings, transportation - including airport transfers - and other special requirements.

What kind of attire is needed inside your property?

Smart casual, business attire, national dress. Swimwear is appropriate around the swimming pool and spa area

What is the recommended currency?

Swiss Francs (CHF)

Visitor Policy

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room.

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Photo Identification Policy

It is a legal requirement that guests must present valid physical ID OR physical Passport for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Maximum Occupancy Policy

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Credit Card Policy

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

Noise Policy

We have no loud music policy post 10 pm. We would request you to please refrain from playing loud music in or outside your room after 10 pm to avoid inconvenience to other guests and residences.

Speaker Policy

Speakers whether small or big are not allowed to be carried to any room category. The same can be stored under storage at bell desk.

Non-smoking / Shisha Policy

Smoking inside any room category is strictly not permissible.

An ashtray is provided should you wish to smoke outside on your balcony / terrace.

This policy is strictly enforced, any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of CHF 250 (minimum charge).

 

Damage Policy

All items in the room are available for purchase. Should any item be taken from the room on departure or anything found damaged, the price of the item will be charged to the credit card on file.

Car Parking

We have valet services operational 24 hours for your assistance.

GUEST ACCOMMODATION

What kind of cushions and pillows are provided in the guest rooms?

You can choose from our comfortable pillow menu range. Our pillows are microfibre-filled and hypoallergenic.

What categories of guestrooms and suites are available and what are the differences in them?

We offer a variety of different room types, including a range of Suites. You will get a bathtub and shower in all rooms and a separate living room is available in all suites.

Does the rate include breakfast?

This depends on the type of package you have selected. All Bed & Breakfast guests receive complimentary breakfast. Room Only guests will be charged for breakfast.

Are there mini-bars in the rooms?

Yes, all rooms have fully stocked mini-bars. We call them refreshment centres which have been custom designed to complement the room interiors.

Extra beds

Extra beds are available on request at an additional charge of CHF 100 per bed per night

MISCELLANEOUS

Do you have high speed internet services?

Yes, the entire property has fast Wi-Fi available.

Will my cellphone receive coverage inside the hotel?

Absolutely. Our guests have good network coverage throughout the hotel

Does the hotel assure full security?

All rooms feature a market-leading inbuilt, reliable electronic card lock, plus manual dead-locking system

Is there the availability of consulates nearby the hotel?

Yes, in the city of Zurich can be found a representation of most countries either by embassy or consulates.

Will I have to pay any service charges during my stay for dining or spa treatments?

There is a 3.7% value-added tax room, per night + city tax of CHF 2.50 per person, per night