Our standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-ins and late check-outs are subject to availability. If unavailable, guests are welcome to enjoy the hotel’s facilities including breakfast, the Social Pool, fitness centre, sauna, and steam room. Take advantage of promotional rates at ReFIVE Spa.

You can reach us within a 21-minute drive from Zurich Airport (14.2 km).

Yes, we offer airport transfer services. Please contact the hotel for more information.

Yes, please inform us in advance if you require airport/hotel transfer services.

Yes, complimentary valet parking is available for guests using hotel facilities like restaurants, bars, and the club. Parking is CHF 10 for every 3 hours or CHF 30 for the entire day.

Upon check-in, you’ll need to provide a pre-authorisation via credit card or cash deposit of CHF 100 per room, per night. This covers any incidental charges like dining, beverages, or telephone use during your stay.

If there are no outstanding charges upon departure, the full security deposit amount will be refunded.

Via Credit Card:
The credit card must be in the name of the guest who made the booking, unless prior arrangements have been made with the property. During check-in, your credit card will be requested for authorisation of the available amount. No charges will be deducted unless advised otherwise by our FIVE Tribe Members.

Via Cash:
Upon check-in, you’ll be required to settle the full amount of your stay (minus the deposit already paid). If there are no outstanding charges at checkout, the security deposit will be fully refunded.

NOTE FOR ALL GUESTS:
It is a legal requirement to present a valid physical ID or passport upon check-in for every individual staying in or visiting the room. Soft copies of IDs are not accepted as per legal requirements.

Maximum room occupancy includes the main guest, accompanying guests, and visitors. If the occupancy limit is reached, no additional guests or visitors will be permitted.
Guests must present a physical credit card upon check-in for payment and pre-authorisation of room and incidental charges.

Pets are welcome to stay with you for a CHF40 fee per pet, per night.

Yes, FIVE has a First-in-Class Concierge Service and our FIVE Tribe Members at the FIVE Life Experiences Desk in the lobby can take your stay to the next level. We can make reservations at any of our culinary hotspots, arrange airport transfers or local transportation, and assist with other special requests.

Smart casual, business attire, and national dress are suitable. Swimwear is permitted in the swimming pool and spa areas.

We recommend Swiss Francs (CHF).

The maximum occupancy in any room category includes the main guest, accompanying guests, and visitors. If the designated number of occupants for a particular room category reaches the maximum limit, no additional guests or visitors will be allowed to stay/visit the room.

Guests must present a valid physical ID or passport upon check-in, as required by law. This applies to all individuals staying in or visiting the room, without exception. Soft copies of IDs are not accepted in compliance with legal requirements.

The maximum occupancy in any room category includes the main guest, accompanying guest, and visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors will be allowed to stay/visit the room.

Guests are required to present a physical credit card upon check-in for payment and pre-authorisation towards room and incidental charges.

We have a no loud music policy after 10:00 PM. Please refrain from playing loud music in or outside your room after 10:00 PM to avoid inconvenience to other guests and residents.

Speakers, whether small or large, are not allowed in any room category. They can be stored at the bell desk.

Smoking inside any room category is strictly prohibited. An ashtray is provided on the balcony/terrace for guests who wish to smoke outside. Shisha is strictly prohibited inside the room on the balcony/terrace. Any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of CHF 300 (minimum charge).

All items in the room are available for purchase. Should any item be taken from the room upon departure or found damaged, the price of the item will be charged to the credit card on file.

For guests visiting our restaurants, bars, and club, a parking fee of CHF 10 applies for every 3 hours of parking. If you plan to park for the entire day, a fee of CHF 30 will apply. Limited parking availability at FIVE Zurich, especially on weekends, may require exploring alternative options which you can review here.

You can choose from our comfortable pillow menu range. Our pillows are filled with microfiber and are hypoallergenic.

We offer a diverse selection of room types, including various Suites, each equipped with a bathtub and shower. Additionally, all suites feature a separate living room for enhanced comfort.

The inclusion of breakfast depends on the type of package you have selected. Guests with Bed and Breakfast packages receive complimentary breakfast, while Room Only guests will be charged for breakfast.

Extra beds are available upon request at an additional charge of CHF 100 per bed per night.